Ultipart Terms of Service

Effective date: 7 June 2026 Last updated: 7 June 2026

These Terms of Service ("Terms") govern your use of the Ultipart platform, website, and related services (the "Service"), operated by Ultipart, a sole trader business based in Western Australia, Australia (ABN: [INSERT ABN]) ("Ultipart", "we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm you have authority to bind that business, and "you" means that business.

Contact: admin@ultipart.com

1. What Ultipart does

Ultipart converts PDF parts manuals into interactive digital parts books, and lets you select parts, request quotes from suppliers, compare quotes, and place orders. Ultipart is a platform that connects customers and suppliers — see Section 6 for what that means.

2. Eligibility and accounts

• The Service is for business use by persons aged 18 or over.
• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately at admin@ultipart.com if you suspect unauthorised access.

3. Subscriptions and fees

• Parts of the Service may require a paid subscription. Current pricing is shown in the app or on our website before you commit to any payment.
• Fees are charged in advance and are non-refundable except as required by law (including the Australian Consumer Law) or as stated at the time of purchase.
• We may change pricing with at least 30 days' notice; changes apply from your next billing period.
• If a subscription lapses, you keep access to your data but premium features may be disabled until you re-subscribe.

4. Your content and manuals

• You retain ownership of the manuals and data you upload.
• You grant us a licence to store, process, display, and transmit your content solely to provide the Service (including AI-assisted extraction as described in our Privacy Policy).
• You are responsible for your uploads. Parts manuals are often protected by copyright. By uploading a manual, you confirm that you own it, have permission to use it, or that your use is otherwise lawful (for example, a manual supplied to you with your machine for the purpose of identifying and ordering parts). You agree that Ultipart is not liable for any claim arising from manuals you upload, and you indemnify us against such claims.
• If a rights holder notifies us of an alleged infringement, we may remove the relevant content and will notify you. Repeat infringement may result in account termination.

5. Extraction accuracy — important

Ultipart extracts part numbers, descriptions, and diagrams from your manuals automatically, including with AI assistance. Extraction may contain errors or omissions.

• You must verify part numbers, quantities, and descriptions against the original manual before requesting quotes or placing orders.
• To the maximum extent permitted by law, we are not liable for losses caused by incorrect, incomplete, or missing extracted data — including ordering the wrong part.

6. Ultipart's role in quotes and orders

• Ultipart transmits RFQs, quotes, and purchase orders between customers and suppliers. The contract for the sale of parts is between the customer and the supplier — Ultipart is not a party to that contract.
• We do not guarantee that any supplier will quote, that quoted prices are correct, that parts are genuine, fit for purpose, or will be delivered, or that any customer will pay.
• Payments for parts are made directly between customer and supplier (for example, bank transfer or PayID shown at checkout). Ultipart does not hold or process those funds and is not responsible for payment disputes.
• Freight estimates and tracking information are provided by third-party freight services and may change or contain errors. Final freight terms are between you and the carrier or supplier.
• Any dispute about parts, pricing, payment, delivery, or quality must be resolved between the customer and supplier. We may, at our discretion, assist with communication, but we have no obligation to resolve disputes.

7. Acceptable use

You must not:

• use the Service for any unlawful purpose;
• upload malicious code or attempt to probe, breach, or overload our systems;
• attempt to access another user's data;
• scrape, resell, or republish the Service or extracted data other than for your own business use;
• misrepresent your identity or business;
• use the Service to send spam or unsolicited marketing.

We may suspend or terminate accounts that breach these Terms.

8. Supplier portal

Suppliers access quotes and orders through unique secure links without creating an account. Use of the supplier portal is subject to the Supplier Portal Terms, which form part of these Terms for suppliers.

9. Availability and changes to the Service

• We aim for high availability but the Service is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation.
• We may add, change, or remove features. If we discontinue the Service entirely, we will give at least 30 days' notice and a way to export your data.
• We perform maintenance that may cause brief outages.

10. Intellectual property

The Ultipart platform, software, branding, and design are owned by us or our licensors. These Terms do not grant you any rights to them other than the right to use the Service.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy.

12. Liability

• Australian Consumer Law: nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded.
• Where we are permitted to limit our liability for breach of a non-excludable guarantee in relation to services, our liability is limited to re-supplying the services or paying the cost of having them re-supplied.
• Subject to the above, and to the maximum extent permitted by law: (a) we exclude all other warranties and conditions; (b) we are not liable for indirect or consequential loss, loss of profits, loss of data, or business interruption; and (c) our total aggregate liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
• You indemnify us against claims arising from your breach of these Terms, your uploads, or your transactions with other users.

13. Termination

• You may close your account at any time by emailing admin@ultipart.com.
• We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us, or where required by law. Where reasonable, we will give you notice and a chance to remedy the breach.
• On termination, your right to use the Service ends. We will make your data available for export for 30 days after termination, then delete or de-identify it (subject to legal retention requirements).

14. General

• Governing law: these Terms are governed by the laws of Western Australia, Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia.
• Changes to these Terms: we may update these Terms. We will post the updated version and, for material changes, notify you by email or in the app at least 14 days before they take effect. Continued use after that date means you accept the changes.
• Severability: if any provision is found invalid, the rest remain in force.
• Entire agreement: these Terms, the Privacy Policy, the Cookie Notice, and (for suppliers) the Supplier Portal Terms are the entire agreement between you and us regarding the Service.
• Assignment: you may not assign these Terms without our consent. We may assign them as part of a business restructure or sale.

15. Contact

The Ultipart team Email: admin@ultipart.com Western Australia, Australia